Shipping & Return Policy


All US orders are shipped within 2-3 days of purchase. Most standard shipments arrive within 5-7 business day and a tracking number will be provided when the item ships. Faster shipments are available at checkout.

We ship to residential addresses, commercial addresses, P.O. boxes and APO/FPO/DPO.

All orders placed before 12pm Pacific Time Monday-Friday will ship the same day. Orders placed after 12pm will ship the next business day. No shipments are sent on weekends.


All international orders are shipped within 2-3 days of purchase. Shipping time and delivery speed varies depending on location. You can review shipping costs and shipping methods at checkout. Most packages arrive within 7-15 days due to 

Please note: International orders may be subject to import taxes/duties when arriving in your country. All customs fees, taxes and any other additional costs associated with your purchase overseas are on your own responsibility.

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. We are not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We do not offer refunds for these costs.

If an order is refused by a customer due to customs fees, the parcel will be held and then be abandoned if these fees are not paid in this time. We are not responsible for the handling of an abandoned order.

NOTE: We handle our shipping with extreme care and caution in response to COVID-19:

Due to the overwhelming demand for deliveries of our services worldwide, as well as modified practices by our shipping partners/fullfilment centers around the world to keep their workforce and customers safe, the above shipping times are an estimate only, due to COVID-19 please expect some delays to both to all countries for both standard and express shipping options. We are really appreciated for your understanding during this difficult time and thank you for your continued and loyal support for USmile


After placing an order you will receive an order confirmation via email. We will begin to process your order and prepare it for shipment. After we ship out your order you will receive an additional email with tracking information to track your package.



Additions, changes and cancellations to your order can be made at any time prior to shipment. If you need to make a change, addition or cancel your order, please contact support as soon as possible. If the item has already shipped, we won't be able to cancel the order or make a change until you receive the item. In that case, please contact us to initiate a return or exchange your order.


If you are unsatisfied with our products for any reason, you may request a full refund within 30 days of the purchase date. Refunds are only valid 30 days from the original purchase date and with proof of purchase.

This refund policy is only applicable to purchases made on Purchases made from other online retailers or in physical stores are subject to that retailer's return policy.

For orders, a full refund will be processed on your method of payment typically within 3-5 business days. In the event an item needs to be returned to our warehouse, shipping costs are non-refundable.

For best results, we ask that you try our products for at least 2 weeks. If you have any issues while whitening or questions we recommend contacting one of our smile experts for assistance.